Overview

This Privacy Policy describes how Cielo Handcrafted collects, uses, and shares your personal information when you visit or make a purchase from cielohandcrafted.com.

Personal information we collect

When you visit our site, we may automatically collect information about your device, including your web browser, IP address, time zone, cookies, pages viewed, products viewed, referral sources, and how you interact with the site. We refer to this as Device Information.

When you make or attempt to make a purchase, we collect information such as your name, billing address, shipping address, payment details, email address, and phone number. We refer to this as Order Information.

When we refer to Personal Information, we mean both Device Information and Order Information.

How we use your information

We use Order Information to process payments, fulfill orders, arrange shipping, provide confirmations, communicate with you, screen for fraud or risk, and share updates or marketing when you have chosen to receive them.

We use Device Information to help protect our site, improve the customer experience, understand how visitors browse our store, and evaluate the performance of our marketing efforts.

Sharing your information

We share Personal Information with trusted third-party services that help us operate our store, such as Shopify and analytics providers. We may also share information when required to comply with applicable laws, legal requests, or to protect our rights.

Advertising and analytics

We may use Personal Information to provide marketing communications or advertising that may be relevant to you. You can opt out of some targeted advertising through your browser, platform settings, or third-party opt-out tools.

Do Not Track

Please note that we do not change our site’s data collection and use practices when we receive a Do Not Track signal from your browser.

Your rights

If you are a European resident, you may have the right to access, correct, update, or request deletion of the personal information we hold about you. To make a request, please contact us using the information below.

Please note that your information may be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through our site, we maintain your Order Information for our records unless and until you ask us to delete it, unless we are required to keep it for legal or business purposes.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices, operations, legal requirements, or regulatory obligations.

Minors

Our site is not intended for individuals under the age of 13.

Contact us

For questions about this Privacy Policy, or to make a privacy-related request or complaint, please contact us at cielohandcrafted@gmail.com.

Cielo Handcrafted
Cielo Silver Wood LLC
916 Alto Street
Santa Fe, NM 87501
United States